Ongoing support which leads to autonomous control
Making the leap from manual systems to automated equipment is challenging for any business. Ongoing support when customers need it is a crucial part of the JBT Marel philosophy.
“The support during the first days of production was excellent. We had technicians who knew the machine very well, who spoke French, and who stayed with us. I really felt supported, backed up, reassured,” said Romain Capet.
After installation, JBT Marel provided a full support schedule to help fine tune equipment, correct deviations, and answer any questions the Prod Atlantique team might have. For a full week every month. Technicians were on site providing support during Prod Atlantique’s workday. While support is key in the early months, we also understand that processors want and need to grow confidence, skills and control over their equipment and lines.
“Two of our technicians have since done technical training in Denmark, and things are progressing well. You’re passing the baton to us — meaning, at some point, we’ll be autonomous, and we’ll just need the occasional spare part,” Christian Pérou.
The results
Has the change been what Prod Atlantique was hoping for?
“The yield and throughput we had budgeted for have been achieved. This now sets new, more ambitious goals for next year — which means even more collaboration with JBT Marel. The results exceed expectations. It’s nice to have a promise that looks good on paper. And then the result is even better than the promise,” said Romain Capet.
At JBT Marel, our teams want our customers to succeed, and we understand the importance of honesty and trust when building strong relationships. That’s why our teams ensure they understand what customers want from the start, so that what we deliver is what they need.