If your line is running, we're doing our job

11 May 2026

For seafood processors, uptime is everything. Efficient operation of production lines protects product quality, ensures order and delivery promises are met, and strengthens customer trust. In an industry where margins are tight and raw material windows are narrow, the difference between a functioning line and failed one can define an entire season. AT JBT Marel Service, our goal is simple: keep your lines running, performing, and delivering every day.

Service Technician Jbt Marel Maintenance
Optimizing uptime by design

JBT Marel Service understands the commercial reality of fish processing. The Fish Service structure is designed to prevent failures before they occur and resolve them quickly when they do: through local engineer networks, OEM parts availability, and advanced remote diagnostics that can identify equipment faults before they become full breakdowns.

Sonja Portrait

With 133 locations across 29 countries, we operate on a global scale, with a strong local level focus. Senior Service Manager Sonja Rut Aðalsteinsdóttir highlights how critical uptime is in fish processing.

“In the fish industry, raw material needs to be processed quickly and within strict parameters to meet food safety and optimize shelf life,” she said. “But, just as importantly, uptime ensures our customers can consistently deliver on their promises to their customers.”

Sonja Aðalsteinsdóttir says there are three key factors in our service approach that ensure consistent uptime outcomes for our customers.

Service Wheel Maintenance
Prevention is better than cure

The first is preventative maintenance. Our service agreements are structured to keep factories running at peak performance. Maintenance visits are scheduled around planned shutdowns to avoid disruption.

“Maintenance preventing breakdowns is the most important thing,” said Sonja. “We plan services with our customers to ensure we are there when they are ready. Minimizing the impact on production.”

Achieving consistent uptime is a shared responsibility, requiring commitment from both our Service teams and processors to ensure proper day-to-day maintenance within their own operations.

Skilled on-site maintenance teams play a critical role in preventing issues before they occur by maintaining equipment following the recommended procedures. 
“Uptime is a joint effort. It’s through a strong partnership that production lines maintain strong performance, have fewer interruptions, and have more reliable production,” said Sonja.

The best of both local and global

The second is a local presence. For the past 18 months, JBT Marel has focused on strengthening regional teams, equipping them with both the technical expertise and the decision-making authority to respond without delays.

Customers work with local specialists, in their own language, who understand their operations. Local Service teams are backed by Centers of Excellence in Denmark and Iceland, giving them access to a global knowledge base when needed. “If the local offices need support, they can immediately connect with our Center of Excellence and resolve issues quickly,” Sonja said.

Service Wheel Spare Parts
Spare parts where they’re needed

The third important element is to ensure spare parts are available when and where they’re needed. 

We maintain warehouses globally, with a strategic focus on positioning critical components on-site with customers or at the closest possible distribution point. For urgent cases, we are able to deliver spare parts within a day, ensuring minimal disruption to operations.

Ongoing global challenges have put pressure on supply chains in every area of industry. Fish Service has been focused on keeping spare parts available. “Ensuring the right spare parts are available where they’re needed has been a high priority,” said Sonja. “Whether at the customer site or the nearest warehouse, availability is key.”

Building Service of the future

The formation of JBT Marel in January 2025 was a chance for a structural rethink of how service is delivered. Using the transition as an opportunity, the Service team redesigned its organization with the customer at the center. “We are focused on speed, time, quality, efficiency, and being here 24/7 to support our customers and ensure their lines are always up and running,” said Sonja.

And this is just the beginning. The next generation of JBT Marel Service is already on the way, innovative remote support solutions in development.

“We’re building capabilities that will take service even further in anticipating issues, supporting customers, and minimizing unplanned downtime. Customers will see and experience this evolution very soon,” said Sonja.

Service is shifting expectations to set new benchmarks for customer uptime and performance. Delivering extraordinary value to our customers to keep lines running and businesses moving into the future.

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