Information
When you contact our technical support team in our customer support centers, you are connected directly to specialists who can diagnose issues, verify the causes of suspected or confirmed faults and guide you through the appropriate corrective actions. Many issues can be resolved quickly through remote or telephone support, ensuring minimal disruption to your operations, and our team supports you in identifying and verifying the cause of suspected defects, and advice on how these are corrected. If on-site intervention is needed, a qualified field service technician will be dispatched to your facility to complete the resolution.
The technical support service is available as two solutions: during your local office hours or 24/7. The 24/7 option is vital for food processing companies that are running mission-critical systems where every minute of downtime and interruption counts, providing instant response to emergency calls around the clock.
The available solution for your region or industry may vary, please reach out to your service contact to see how we can support your specific needs.