Information
When unexpected breakdowns occur, rapid and expert intervention is critical to minimize downtime and get your operation running again. Our on-site emergency support provides a defined number of visits per year, scheduled as needed without fixed dates, carried out by a JBT Marel service technician with advanced expertise. These technicians bring enhanced diagnostic skills and in-depth knowledge of your JBT Marel equipment, ensuring fast, accurate identification of the issue and efficient resolution on-site.
Onsite Emergency Support
Our onsite emergency support service provides a defined number of site visits per year, giving you confidence that expert help is available when critical situations arise. Visits are scheduled as needed and delivered by a JBT Marel field service technician with advanced product knowledge and hands-on experience. This ensures faster fault identification and diagnosis, and effective resolution directly at your facility - minimizing downtime and operational risk.
Onsite Response Time
Onsite response time is a premium service that prioritizes your emergency support requests within JBT Marel’s call management system. Emergency cases are escalated and handled with the highest priority to ensure a field service technician is dispatched within the pre-specified response timeframe. This guarantees predictable, fast action during critical events, helping you maintain production continuity, protect product quality, and reduce the impact of unplanned disruptions.