How would you describe the partnership with JBT Marel?
From my perspective, JBT Marel has a lot of technical and process knowledge, especially the key people we work with here, both from JBT Marel central headquarter and the local technicians.
They have supported us for a number of years, building a working knowledge of our processes, products and machinery. JBT Marel´s PRoCARE service contract provides us with essential preventive maintenance, optimisation, training, and spares to maximize uptime in our production process.
In what way does JBT Marel contribute to your uptime?
Maximizing uptime is critical to any business. In our PRoCARE service contract, JBT Marel guarantees our uptime, and in the last couple of years, they have helped us maintain a very low downtime in the areas they are responsible for. It is currently running at less than 1% due to the partnership with JBT Marel.
They have an excellent network, call in expertise from the UK and Sweden, and use a very competent subcontractor. I have never had an issue where they could not respond within the contractual terms. Usually, it’s much quicker than that, often within a couple of hours, which is very positive.
Do you have any examples of how PRoCARE has benefitted you?
Over time, Quorn will be focusing on Vegan products, which runs at higher temperatures. JBT Marel has helped us ensure we are in a position to run these products without the worry of downtime.
PRoCARE has been invaluable in quickly getting service personnel to the plant, providing technical support and solutions. Another benefit is the predictive nature of the contract, where they provide early identification of potential failures so they can be addressed, avoiding downtime. With JBT Marel’s regular inspection of things like belts, rails, balls, and guides and replacing them in a timely manner, we avoid potential contamination and minimize any downtime issues.
Does JBT Marel contribute to your sustainability in any way?
From a sustainability perspective, Quorn is a fantastic product in its own right. For example, Quorn Mince uses 94% less land, produces 95% fewer carbon emissions than beef, and the water footprint is 12 times lower than that of beef mince. But of course, we also constantly striving to make our business more sustainable by purchasing green energy for our plants, shifting to electric cars, and going heavily into sustainable programs to save energy.
We also work with our production process, and here we’ve made great use of JBT Marel’s experience. They have helped us identify and develop solutions, in line with our sustainability goals, around the most efficient way to run our chillers, steamers, and freezers.

In what more areas do JBT Marel support you?
We have used the JBT Marel Food Tech Center to test various products like Quorn sausages and mince. We also use their application specialists to investigate how we can run our chillers and freezers more efficiently, for example, by proposing better ways of running using different temperatures without impacting the product quality.
JBT Marel not only reviews our equipment from an engineering point of view, but they also help us with training. Their cleaning specialist has taught us how to clean the machines optimally. It’s a challenge because Quorn being very sticky, hardens on the belts especially when cooked, and the residual debris can be very difficult to remove. It’s good to better understand how we should clean and what chemicals are best to use.
JBT Marel has also trained many of our engineers, which is essential because it allows us to ensure that they can complete PMs more effectively and quickly repair any faults when necessary.
In my opinion, JBT Marel works very hard to ensure that we have a good relationship, and I see it as a partnership. JBT Marel is probably the one company we have the most interaction with because of the criticality of our spiral freezers.

How do you think the partnership with JBT Marel and the market for Quorn will develop in the future?
I think JBT Marel offer an excellent service and that their skills and knowledge is invaluable for what we’re doing, so I would like to continue our partnership. In the future, we will be looking at replacing equipment as it comes to the end of its life and we also look at establishing new lines as product demand grows. During this process we will use JBT Marel’s expertise in technology to find solutions that are suitable for our operation and environment, safe and easy to operate, providing maximal uptime and minimal service.
When it comes to Quorn, it has a massive potential to grow, and I believe it will do so. People are becoming increasingly aware of meat consumption and manufacturing’s impact on the climate, so they are moving to alternative vegetarian and vegan protein sources. A cost-effective vegetarian product that tastes great with a natural texture that feels good in the mouth will always be in demand. And in my opinion, Quorn hits all those buttons.